This privacy statement was last updated on 12/07/2026 and applies to citizens and legal permanent residents of the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via https://grassmats.co.uk. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Geolocation data
- IP Address
The basis on which we may process these data is:
It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.
Retention period
Upon termination of the service we retain this data for the following period: We retain enquiry records for as long as needed to respond and manage follow-up. Where an enquiry leads to an order, relevant records are retained with the order record.
1.2 Payments
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
The basis on which we may process these data is:
It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.
Retention period
Upon termination of the service we retain this data for the following period: We retain order and payment data for seven years in line with our accounting and record-keeping requirements.
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- A telephone number
- An email address
- IP Address
The basis on which we may process these data is:
It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.
Retention period
Upon termination of the service we retain this data for the following period: We retain account data while the account remains active. Information linked to orders is retained with the order record for seven years; other account data is deleted or anonymised when no longer needed.
1.4 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
- A telephone number
- IP Address
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
Upon termination of the service we retain this data for the following period: We retain subscription details until you unsubscribe or withdraw consent. We may retain minimal suppression information afterwards to ensure you are not contacted again.
1.5 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
The basis on which we may process these data is:
It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.
Retention period
Upon termination of the service we retain this data for the following period: We retain support records for as long as needed to resolve the issue and manage follow-up. Records linked to an order may be retained with the order record for seven years.
1.6 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
Upon termination of the service we retain this data for the following period: We retain records for as long as required by applicable law. Accounting, tax and transaction records are normally retained for seven years.
1.7 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
Upon termination of the service we retain this data for the following period: We retain analytics data only for as long as needed to understand website performance and improve the service, in accordance with the retention settings of the analytics tools we use.
1.8 Deliveries
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
The basis on which we may process these data is:
It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.
Retention period
Upon termination of the service we retain this data for the following period: We retain delivery records for as long as needed to complete and manage the delivery. Where linked to an order, relevant records are retained with the order record for seven years.
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
Processors
Name: Google LLC
Country: United States
Purpose: Analytics, advertising, tag management (Google Analytics, Google Ads, Google Tag Manager)
Name: Microsoft Corporation
Country: United States
Purpose: Advertising and conversion tracking (Bing UET)
Name: WhatConverts LLC
Country: United States
Purpose: Call tracking, form tracking, and lead attribution
Name: Tawk.to Inc.
Country: United States
Purpose: Live chat support and visitor messaging
Name: Stripe
Country: United States
Purpose: Payment processing
Name: PayPal
Country: US/Luxembourg
Purpose: Payment processing
Name: Third Party Couriers
Country: United Kingdom
Purpose: Delivery of goods to customers
Name: SiteGround Hosting Ltd
Country: Bulgaria (EU)
Purpose: Hosting and operating website infrastructure
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data processing agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Jersey Office of The Information Commissioner
2nd Floor 5 Castle Street
St. Helier
Jersey
JE2 3BT
St Martin’s House
Le Bordage
St. Peter Port
Guernsey
GY1 1BR
10. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
11. Contact details
Grassmats Limited
Second Avenue, Radnor Park Industrial Estate, Congleton, Cheshire, CW12 4XJ
United Kingdom
Website: https://grassmats.co.uk
Email: sales@ex.comgrassmats.co.uk
Phone number: 01260583020
12. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
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Annex
WooCommerce
We use WooCommerce to operate our online shop. When you browse or place an order, we may process products viewed, basket contents, IP address, browser information, billing and delivery details, contact information, order details and payment-related information.
We use this information to process and deliver orders, provide customer support, prevent fraud, comply with legal and accounting obligations, and improve our services. Payment details are processed by our payment providers, including Stripe and PayPal. We do not store full card details on this website.
Authorised members of our team can access order and customer information where needed to fulfil orders, handle refunds and provide support. Relevant information may also be shared with payment providers, delivery companies, hosting providers and other service providers acting on our behalf.
Order, payment and accounting records are normally retained for seven years. Other information is retained only for as long as needed for the purpose for which it was collected.
