Shipping Information

Delivery charges, parcel and pallet services, lead times, collections and receiving your order.

Delivery charges are calculated at checkout using the product type, quantity and delivery postcode. Because many of our products are heavy or bulky, an order may travel as one or more parcels or as a pallet.

We keep product and delivery prices separate so the cost is transparent, including for customers who collect directly from our Congleton warehouse.

Delivery at a Glance

How Delivery Charges Are Calculated

There is no single flat delivery rate because the cost changes according to:

• Product type and size: some products can be packed into parcels, while others are pallet-only.
• Quantity: adding more items may require additional parcels or move the order onto a pallet service.
• Delivery postcode: the Scottish Highlands, Northern Ireland, islands and other remote locations may cost more than standard mainland UK areas.

The checkout recalculates the delivery charge when the basket quantity or delivery address changes.

Parcel and Pallet Deliveries

Receiving a Pallet Delivery

Pallet network deliveries are typically made using a 7.5-tonne vehicle, although larger vehicles, including articulated lorries, may be used depending on the carrier and delivery route. Please check that the address has suitable access before ordering.

• The driver will normally lower the pallet using a tail lift and move it with a manual pump truck.
• Delivery is kerbside only. Moving the pallet further onto the property is at the driver’s discretion and cannot be guaranteed.
• Pump trucks need a firm, level surface and generally cannot travel over gravel, grass, soft ground, steep slopes or steps.
• You will be responsible for unpacking the goods and disposing of the pallet and packaging.

Please contact us before ordering if access is restricted or a smaller vehicle may be required. Alternative delivery arrangements may carry an additional charge, which we will confirm before dispatch. If a suitable delivery option cannot be arranged, we may need to cancel the order and issue a full refund.

Collections and Other Delivery Requirements

Delivery Problems and Returns

Need Help with a Delivery?

Contact us with the product, quantity and delivery postcode and we can help with access questions, special delivery requirements or an international quote.